96mas Terms and Conditions – Complete Platform Usage Guide

1 Acceptance of Terms

By accessing, registering for, or using any part of the 96mas platform – whether via web browser, mobile app, or any other supported method – you acknowledge that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

If you do not agree with any part of these terms, you are requested not to use the 96mas platform. Acceptance of these terms is an absolute condition for use of our services.

These Terms and Conditions should be read together with the 96mas Privacy Policy and Responsible Gaming Policy, all of which collectively form the entire agreement between you and our platform.

2 Account Eligibility

To register and use the 96mas platform, you must meet the following eligibility requirements without exception:

• You must be 18 years and above at the date of registration. 96mas does not permit the use of the platform by underage individuals under any circumstances.
• You must be a legally capable individual able to enter into a binding agreement under Malaysian law.
• You are not currently on any self-exclusion list of any recognised gaming platform.
• You register and play on your own behalf only, not on behalf of any third party.
• You are not located in a geographic region where the use of this platform is prohibited by local law.

Only one account only are permitted per individual, IP address, device, or household. Multiple account registrations by the same individual are a violation of these terms and may result in the freezing of all such accounts and forfeiture of balances.

3 Registration & Account Security

During registration, you are required to provide accurate, complete, and up-to-date information. False or misleading information provided during registration may result in account termination without notice and forfeiture of any existing balance.

You are solely responsible for:

• Keep your password and account login credentials confidential.
• All activities that occur under your account, whether with or without your knowledge.
• Notify 96mas immediately if you suspect any unauthorised access to your account.
• Not sharing your login credentials with any other party.

96mas uses 256-bit SSL encryption and two-factor authentication (2FA) to protect your account. However, the security of your password and the devices you use remains entirely your own responsibility.

4 Deposit & Withdrawal

96mas supports a variety of safe and recognised payment methods in Malaysia, including online banking, e-wallets (Touch 'n Go eWallet, GrabPay), and other digital payment methods listed on the platform's deposit page.

• Minimum deposit: RM10 per transaction.
• Minimum withdrawal: RM50 per request.
• Withdrawal processing time: 15 minutes to 24 hours depending on the method and time of request.
• All deposits must be made using a payment method registered under your own 96mas account name.
• 96mas does not accept deposits from third parties or accounts that do not match the player's account information.

For security and anti-money laundering (AML) compliance, 96mas reserves the right to request additional verification before processing withdrawals that exceed certain limits. This process is an industry standard and is carried out solely to protect your financial security.

5 Bonus & Promotions

96mas offers a variety of bonuses and promotions from time to time, including welcome bonuses, weekly cashback, deposit bonuses, free spins, and seasonal promotions. All bonuses are subject to the specific terms stated on their respective promotion pages.

The general conditions applicable to all 96mas bonuses are as follows:

• Wagering requirement: Each bonus carries a wagering requirement that must be met before bonus winnings can be withdrawn. Specific requirements are stated in the terms of each promotion.
• Bonuses may only be claimed once per player, household, IP address, or device unless otherwise stated.
• 96mas reserves the right to void bonuses and associated wins if there is evidence of promotional abuse.
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Bonus expiry dates will be stated in the relevant promotion's terms. Expired bonuses cannot be reinstated.

6 Game Rules

All games available on the 96mas platform — including slots, bingo, fish shooting, sports betting, betting, and live casino games — are subject to their respective specific rules, which can be found within each game's interface.

• All game outcomes are final and may not be disputed unless there is clear documented evidence of a system technical failure.
• In the event of a technical disruption during a game session, 96mas will endeavour to restore the session. If restoration is not possible, 96mas reserves the right to make a fair decision based on system records.
• The use of automated software, bots, or any unfair method to gain an advantage in games is strictly prohibited and may result in immediate account termination.
• All games use an independently audited Random Number Generator (RNG) to ensure the fairness of every game outcome.

7 Expected Player Conduct

96mas is committed to maintaining a safe, friendly, and positive gaming environment for all members. As such, all players are required to:

• Interact with other players and support staff with respect and courtesy.
• Not spreading false, misleading, or malicious information about the 96mas platform.
• Not attempting to exploit technical vulnerabilities or loopholes in the gaming system.
• Not engaging in any form of fraud, money laundering, or other illegal activities through the platform.
• Report any suspicious activity or technical issues to our support team promptly.

8 Privacy & Data Protection

96mas takes your privacy and personal data security seriously. All information you provide to us is protected in accordance with the 96mas Privacy Policy, which complies with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using the 96mas platform, you agree that we may collect, process, and store your personal data for the following purposes:

• Identity verification and the KYC process as required by industry standards.
• Processing of financial transactions and payment verification.
• Service improvement and personalisation of the user experience.
• Account-related communications, promotions, and platform updates (with your consent).
• Compliance with applicable legal and regulatory requirements.

For more information on how we handle your personal data, please refer to our 96mas Privacy Policy.

9 Liability Limit

96mas provides the gaming platform "as is" and makes no express or implied warranties regarding uninterrupted availability, freedom from errors, or fitness for a particular purpose.

• 96mas is not responsible for any financial losses incurred through gaming activity on our platform. Players are solely responsible for their own betting decisions.
• 96mas is not liable for losses arising from internet disruptions, user device failures, or circumstances beyond our control (force majeure).
• 96mas's maximum liability in any claim shall not exceed the net deposit amount made by the player in the 30 days preceding that claim.

10 Account Termination

Players may close their 96mas account at any time by contacting our customer support team. Prior to closure, all valid balances will be processed for withdrawal in accordance with our standard procedures.

96mas reserves the right to suspend or terminate a player's account without prior notice if:

• There has been a violation of any part of these Terms and Conditions.
• Fraudulent activity, money laundering, or other illegal activities detected in the account.
• The player provided false information during registration or the KYC process.
• There is a legal compliance requirement or directive from the relevant authorities.
• Account inactive for a period exceeding 12 consecutive months.

In the event of termination due to a breach of terms, 96mas reserves the right to forfeit any remaining bonus balance and associated bonus wins that have not been withdrawn, and to report suspicious activity to the relevant authorities if necessary.

11 Amendment of Terms and Conditions

96mas reserves the right to update, amend, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being posted on the platform.

It is your responsibility to review this Terms and Conditions page periodically. The last updated date will always be displayed at the top of this document for your reference.

Continued use of the 96mas platform following any amendments to the terms shall be deemed as your acceptance of the revised terms.

12 Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, the 96mas team is available to assist you through various support channels 24 hours a day, 7 days a week.

• Support Email: [email protected]
• Live Chat: Available directly on the 96mas platform
• Response Time: Less than 15 minutes via live chat

You may also refer to the FAQ for answers to the most frequently asked questions regarding terms of use, deposits, withdrawals, and gaming.